Frequently Asked Questions about your Musée d’Orsay tickets

Tickets to the Musée d'Orsay are included in all our tours.

Your tickets show the details about the meeting point and the scheduled time for the guided tour. We recommend arriving 15 minutes early to enjoy the experience without any hitches.

All the information will be sent to you by email. First, we send you an email confirming the purchase. Second, we send you a second email with access to your private area, where you can download your tickets for the Musée d'Orsay and, if selected, the audio guide.

Tickets to the Musée d'Orsay are personal; you may be asked for your identity document (ID card or equivalent) or a valid passport at the entrance. If you do not show it, you could be denied access to the monument.

Yes, in digital PDF format, with the full ticket and the barcode clearly visible. It is advisable to have the screen brightness set to maximum to avoid reading problems.

Although entry to the Musée d'Orsay is free for children, they must have their ticket and identity document.

Once the booking is made, it is not possible to modify or cancel it, so it is essential to correctly enter the name and select the desired date and time before making the purchase. Tickets do not allow changes or refunds, a condition clearly indicated on our website and accepted during the purchase process.

No exceptions are considered under any circumstances (including COVID, health problems, work changes, or travel cancellations), as the policies are established by the monument's managing entity.

A refund will only be processed if the monument closes, in which case the amount will be automatically returned using the same payment method used.

This purchase is not subject to the right of withdrawal, according to the conditions established by the monument. Once the purchase is completed, tickets cannot be cancelled or modified, including the date, time, and visitor's name. Likewise, it is not possible to make changes to the vouchers or the additional services chosen during the booking.

For safety and maintenance reasons, eating is not allowed inside the museum, corridors, or exhibition halls. For those who wish, there are several cafés and a restaurant where you can eat what you need, with a varied offer. Only drinking water is allowed inside the museum.

The Musée d'Orsay has a free cloakroom service for its visitors where you can store coats, small bags and backpacks, as well as hand luggage with maximum dimensions of 56x45x25 cm. High-value items are not accepted.

No, rain is not an impediment to the visit.

It is not a common occurrence, but if due to force majeure the Musée d'Orsay has to close its doors and informs us on short notice, we offer you the possibility of rescheduling for another day and time or a refund for your ticket.

No, animal access is not permitted except for guide dogs and therapeutic support animals upon presentation of the identification card.

No, tickets to the Musée d'Orsay have a date and time selected at the time of purchase, and these must be adhered to. If you do not arrive at that time, you will not be able to access the museum.

As long as you wish, there is no time limit to enjoy the museum's works.

Depending on your taste for art, you can spend between 2 and 4 hours at the Musée d'Orsay touring the most important works.

Wednesdays, Thursdays, and even Fridays are the best days. Sundays are very busy, as are Tuesdays, because since the Louvre is closed, this museum receives more visitors. It is advisable to go first thing in the morning.

It houses the world's most important collection of Impressionism and Post-Impressionism, with works by artists such as Degas, Monet, Manet, Delacroix, Renoir, Cézanne, Van Gogh, or Gauguin, among many other very important artists.

Yes, there are several cafés and a restaurant where you can eat or drink something during your visit, providing a pleasant break. The menus of the different establishments are available online on the museum's own website so you can check menus and prices.

It is best to visit the museum first thing in the morning when the number of visitors is lower. This way, you can enjoy the visit at your own pace and make the most of the rest of the day enjoying other monuments in the city.